Stunned by the over two billion shillings lost by water companies through illegal connections, leakages and unbilled customers, the water regulatory authority has set up a team of citizens who will monitor and file reports on such connections and other problems facing the water sector.
The new initiative where citizens, in confidence, report on their neighbours, employees of water service providers involved in illegal connections business or those who take too long to rectify a leaking pipe, is being piloted in Nairobi, Mombasa, Kisumu and Kakamega.




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